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Cardholder Terms and Conditions

1. GENERAL INFORMATION
  • 1.1. This document contains the standard terms and conditions governing participation in the Infinity Rewards Programme by qualifying individuals.
  • 1.2. Any person that validly subscribes to the Infinity Rewards Programme ("Cardholder") enters into a binding agreement with ONE|ONE Infinity Rewards (Pty) Ltd ("Infinity"), the terms of which are set out in this document. INFINITY MAY AMEND OR UPDATE THESE TERMS FROM TIME TO TIME. INFINITY WILL PUBLISH A GENERAL NOTICE OF SUCH CHANGES ON ITS WEBSITE AT www.infinityrewards.co.za. SUCH CHANGES WILL BECOME EFFECTIVE ON THE DATE THAT THE NOTICE IS PUBLISHED. IT IS YOUR RESPONSIBILITY TO CHECK OUR WEBSITE FOR SUCH NOTIFICATIONS. YOUR CONTINUED PARTICIPATION IN THE INFINITY REWARDS PROGRAMME AFTER PUBLICATION OF SUCH NOTICES WILL BE DEEMED AS AN ACCEPTANCE OF SUCH CHANGES.
  • 1.3. THESE TERMS CONTAIN SPECIFIC PROVISIONS WHICH LIMIT THE LIABILITY OF INFINITY, ALLOCATE RISK OR CONSTITUTE AN ACKNOWLEDGEMENT OF FACTS BY THE CARDHOLDER. THESE TERMS HAVE BEEN SET OUT IN CAPITAL LETTERS. CARDHOLDERS SHOULD PAY SPECIAL ATTENTION TO THESE TERMS AS THEY LIMIT THE CARDHOLDER’S ABILITY TO RECOVER LOSSES THAT CARDHOLDERS MAY INCUR IN CONNECTION WITH THEIR SUBSCRIPTION TO THE INFINITY REWARDS PROGRAMME.

2. ELIGIBILITY FOR MEMBERSHIP
  • 2.1. An Individual may subscribe to the Infinity Rewards Programme and become a Cardholder by completing the Infinity Rewards Programme application process, either online via the Infinity website located at www.infinityrewards.co.za, or at a Partner in the prescribed manner.
  • 2.2. An individual must be a natural person to qualify to become a Cardholder and must be over the age of 18. If the individual is not yet 18 at the time of subscription, s/he must obtain his/her parents' or legal guardians' consent to be bound by these terms prior to agreeing thereto.
  • 2.3. Both non-residents and residents of the Republic of South Africa qualify to become Cardholders.
  • 2.4. Membership to the Infinity Rewards Programme is offered at the sole discretion of Infinity and Infinity may accept or reject any application for membership and may suspend or terminate any Cardholder’s membership on reasonable notice to the Cardholder.

3. PERSONAL INFORMATION
  • 3.1. Individuals are responsible for providing Infinity with correct and accurate information.
  • 3.2. Cardholders must advise Infinity of any change in membership details as soon as practicable after the change and submit such changes to Infinity in writing. Infinity may request confirmation of a Cardholder's membership number and proof of identification (a copy of identity document or passport) in order to note such changes.
  • 3.3. All personal information relating to a Cardholder will be dealt with in accordance with the privacy policy set out in clause 8 below.
4. CARDHOLDER WEB APP AND MOBILE APP SELF-ADMINISTRATION
4.1 Detailed description of services
  • 4.1.1 A user can visit our web site and load money, secure and electronically, onto an Infinity Rewards cardholder’s loyalty card. This money can then be redeemed by the cardholder to purchase groceries from a participating loyalty/gift card partner. Once on the Infinity rewards website, the user fills in the cell number/card number, of the recipient as well as the amount that must be loaded. Once all details completed, the system will open a secure payment gateway from where the user can then make an EFT or Credit Card payment onto the cardholders loyalty/gift card. Both the user and the cardholder will receive an SMS informing them of the money that was loaded. The cardholder can now visit a grocery store close to him/her (participating in the program) where they can redeem the money.
4.2 Delivery policy
  • 4.2.1 The money will be payed to Infinity via a secure payment gateway. The system will open a secure payment gateway from where the user can then make an EFT to Infinity. Both the user and the cardholder will receive an SMS informing them of the funds loaded. The cardholder can now visit a grocery store close to him/her (participating in the program) where they can redeem the money.
4.3 Export restriction
  • 4.3.1 The service will be provided on both the RSA and Namibian websites (www.infinitynamibia.com and www.infinityrewards.co.za). Money is transferred electronically from either websites for Namibia and for RSA cardholders and therefor no export restrictions apply.
4.4 Return en refund policy
  • 4.4.1 There are no return or refund policy. Once the user receives the successful funds loaded message, the money is available to the cardholder to redeem.
4.5 Payment options accepted
  • 4.5.1 Payment may be made via Visa or MasterCard or by bank transfer into the ONE|ONE Infinity Namibia (Pty) Ltd ("Infinity")’s bank account, the details of which will be provided on request.
4.6 Card acquiring and security
  • 4.6.1 Card transactions will be acquired for ONE|ONE Infinity Namibia (Pty) Ltd ("Infinity") via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
4.7 Customer details separate from card details
  • 4.7.1 Customer details will be stored by ONE|ONE Infinity Namibia (Pty) Ltd ("Infinity") separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.
4.8 Merchant Outlet country and transaction currency
  • 4.8.1 The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
4.9 Responsibility
  • 4.9.1 ONE|ONE Infinity Namibia (Pty) Ltd ("Infinity") takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
4.10 Country of domicile
  • 4.10.1 This website is governed by the laws of South Africa and ONE|ONE Infinity Rewards (Pty) Ltd ("Infinity") chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
4.11 Company information
  • 4.11.1 This application and website is run by ONE|ONE Infinity Namibia (Pty) Ltd ("Infinity") based in South Africa trading as Infinity Rewards.
5. REWARDS: EARNING, ACCUMULATION AND REDEMPTION
5.1 Membership Cards
  • 5.1.1 Cardholders will be issued with Infinity Rewards Programme membership cards ("Infinity Membership Card") once they have validly subscribed to the Infinity Rewards Programme.
  • 5.1.2 The Cardholder must present his/her membership card to earn or redeem CashBack when purchasing Eligible Merchandise (as defined below) from any Partner.
5.2 Earning and Accumulation of CashBacks
  • 5.2.1 Cardholders shall be awarded cashBack rewards when they purchase selected merchandise ("Eligible Merchandise") at a participating retail outlet ("Partner"). Cashback rewards ("CashBacks") are calculated as a percentage of the total purchase price of the Eligible Merchandise, currently as stated on the Infinity website. Cashbacks shall accrue to the Cardholder's Infinity Rewards Programme account ("Cardholder Account"), which account shall be held by and administered by Infinity.
  • 5.2.2 Cardholder may also receive CashBacks as a result of participation in promotional competitions sponsored or organised by Infinity. The awarding of CashBacks pursuant hereto may be subject to additional terms which shall be brought to the Cardholder's attention.
  • 5.2.3 CashBacks are expressed in ZAR (South African Rand). The Cardholder may view the balance of accrued CashBacks in his/her Cardholder Account at any time by:
    • a. obtaining the balance directly from a Partner point of sale;
    • b. accessing the Infinity ONE|ONE Infinity Rewards (Pty) Ltd website www.infinityrewards.co.za; or
    • c. SMS'ing the word 'balance' or 'bal' and the 9 (nine) digit Infinity membership Card number to the short code 41534. SMS's charged at R2 an SMS.
      • 5.2.4 THE CARDHOLDER ACKNOWLDGES THAT CASHBACKS ARE AWARDED AND MAY ONLY BE USED FOR THE PURPOSES EXPRESSLY STATED UNDER THESE TERMS, AND THAT CASHBACKS SHALL NOT BE CONSTRUED AS AMOUNTS DUE OR PAYABLE TO CARDHOLDER FOR ANY OTHER PURPOSE.
      5.3 Redeeming CashBacks
      • 5.3.1 A Cardholder may elect to redeem his/her CashBacks when purchasing Eligible Merchandise from any Partner.
      • 5.3.2 A Cardholder may choose to redeem all or only a portion of the CashBacks available in his/her Cardholder Account. Where insufficient CashBacks are available in the Cardholder Account to enable the purchase of an Eligible Product, the Cardholder may supplement the CashBacks reward with a cash payment.
      • 5.3.3 Cardholders may not, and will not be able to, redeem more CashBacks than are available in his/her Cardholder Account.
      • 5.3.4 If any refund is issued by the Partner to the Cardholder in respect of the purchase of an Eligible Product in respect of which CashBacks were redeemed by the Cardholder, such CashBacks will be credited to the Cardholder's Cardholder Account.
      • 5.3.5 CASHBACKS MAY NOT BE REDEEMED FOR CASH, CREDIT OR ANY OTHER CONSIDERATION. CASHBACKS WHICH HAVE NOT BEEN REDEEMED PRIOR TO EXPIRY OF SUCH CASHBACKS OR THIS AGREEMENT WILL BE LOST, AND THE CARDHOLDER WILL HAVE NO CLAIM AGAINST INFINITY IN THIS REGARD.
      • 5.3.6 CASHBACKS ARE PERSONAL TO THE CARDHOLDER AND MAY NOT BE TRANSFERRED, ASSIGNED OR SOLD, AND MAY NOT BE USED IN CONJUNCTION WITH THE CASHBACKS OF ANY OTHER CARDHOLDER.

      6. PARTNERS
      • 6.1 Subject to the terms contained herein, Cardholder will be able to earn and redeem CashBacks at Partners for the duration of the participation of such Partners in the Infinity Rewards Programme.
      • 6.2 It is within the Partner’s sole discretion to determine which merchandise qualifies as Eligible Merchandise.
      • 6.3 INFINITY DOES NOT GUARANTEE THAT ANY PARTNER WILL REMAIN A PARTICIPANT IN THE INFINITY REWARDS PROGRAMME, OR THAT ANY MERCHANDISE OFFERED FOR SALE BY PARTNER WILL BE ELIGIBLE MERCHANDISE IN TERMS OF THE INFINITY REWARDS PROGRAMME. INFINITY WILL ENDEAVOUR TO NOTIFY CARDHOLDER IF A PARTNER NO LONGER PARTICIPATES IN THE INFINITY REWARDS PROGRAMME.
      • 6.4 All returns and refunds of Eligible Products will be subject to the relevant Partner’s returns and refunds policy.

      7. EXPIRY OF REWARDS
      • 7.1 CashBack will only expire at the discretion of Infinity in its sole discretion but cannot be expired before 36 (thirty six) months after the month in which such CashBacks accrued.
      • 7.2 CashBacks are earned with effect from the date of the relevant Eligible Transaction notwithstanding the date that the Rewards are credited in the Cardholder Account.
      • 7.3 CashBacks may not be redeemed by the Cardholder if they have expired, unless Infinity its sole discretion determins otherwise.
      • 7.4 IF A CARDHOLDER DOES NOT USE HIS INFINITY MEMBERSHIP CARD FOR A CONTINUOUS PERIOD OF TWELVE (12) MONTHS CALCULATED FROM ANY DATE, THE CARDHOLDER’S ACCOUNT MAY BE CLOSED TEMPORARILY OR PERMANENTLY IN INFINITY’S SOLE DISCRETION. INFINITY WILL ENDEAVOUR TO PROVIDE ADVANCE NOTICE TO THE CARDHOLDER PRIOR TO SUCH SUSPENSION OR TERMINATION.

      8. ACCOUNT BALANCE NOTIFICATIONS
      • 8.1 Infinity will send a monthly SMS notification to the Cardholder confirming the CashBack balance in the Cardholder Account. Alternatively, the Cardholder may at any time view such CashBack balance online at www.infinityrewards.co.za..
      • 8.2 A STANDARD FEE OF R1.00 MAY BE CHARGED BY INFINITY PER ACCOUNT BALANCE SMS SENT TO THE CARDHOLDER. INFINITY WILL PROVIDE AN OPPORTUNITY FOR THE CARDHOLDER TO OPT OUT OF RECEIVING SUCH SMS NOTIFICATIONS ON EACH OCCASION AN SMS IS SENT.

      9. PRIVACY POLICY
      • Infinity is committed to protecting the Cardholder’s privacy. All personally identifiable information which the Cardholder provides to Infinity, or which is collected by Infinity pursuant to the Cardholder’s participation in the Infinity Rewards Programme may be used by Infinity in the manner and for the purposes stated in the Infinity Privacy Policy available at www.infinityrewards.co.za.

      10. LIABILITY
      • IN NO EVENT WILL INFINITY BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGE OF ANY KIND INCURRED IN CONNECTION WITH THE PARTICIPATION OF THE CARDHOLDER IN THE INFINITY REWARDS PRGRAMME (WHETHER IN CONTRACT, DELICT OR STATUTE (INCLUDING FOR NEGLIGENCE) AND CARDHOLDER AGREES TO INDEMNIFY INFINITY AGAINST ANY SUCH LOSS AND DAMAGE, SAVE ONLY TO THE EXTENT THAT SUCH LIABILITY CANNOT BE EXCLUDED UNDER APPLICABLE LAW.